Bringing Mobile Banking to PenFed Customers

We collaborated with key executive stakeholders and the PenFed development team to design a completely new mobile app used by members of the third largest credit union in the country. Mobile best practices were used to create a hybrid app for Android and iOS devices using the Ionic Framework. A modified theme was designed while still using as much default functionality within Ionic as possible. Increased capabilities include Fingerprint Identification, Mobile Bill Pay, Improved navigation and mobile form entry.

Client: PenFed Credit Union

Role: Design Director

Tasks: User research, personas, journey maps, wireframes, visual design, prototypes, style guide and UI kit, presentation